General

What is Shadow’s Cards?

Shadow’s Cards is a Hong Kong–based online store focused on Pokémon and trading cards. We specialize insingles of all values, from affordable collection fillers to high-end grails.
Where are you based?

We are based in Hong Kong, and we ship worldwide.
Do you sell sealed products?

Our main focus is on single cards, although we may offer sealed products in the future.

Orders & Products

Will I receive the exact card shown?

✅Yes.The card you see is theexact card you will receive. We do not use stock images - apart from sealed items.

Please do note, that sometimes there might be white lines on the images, this is not the card, but due to the scanning in penny sleeves .
How do you grade card condition?

We aim to be as transparent as possible:

  • Clear photos are provided for each card
  • Any major imperfections will be visible and/or described

📌 Please review images carefully before purchasing.
Can I request additional photos?

Yes — feel free to reach out if you wantclose-ups or anglesbefore buying.

Pricing

Why do you sell low-value cards?

We believeevery card matters. Whether you’re completing a set or hunting for hidden gems, we make it easy to buy cards at any value level.

Shipping

Do you offer free shipping?

❌No — we do not offer free shipping.Shipping costs are calculated based on location and order size.
Where do you ship to?

🌍 We ship worldwide.
How long does shipping take?

Shipping times vary depending on destination and chosen shipping method. Tracking information will be provided when available.
How are cards packaged?

We take protection seriously:

  • Sleeve + top loader or card saver
  • Secured packaging to prevent bending or moisture
  • Additional protection depending on order value

Returns & Refunds

Do you accept returns?

⚠️ Returns are only accepted under special conditions.
What qualifies for a return?

Returns may only be considered if:

  • You received the wrong item, or
  • The item was significantly misrepresented
What does NOT qualify for returns?

Returns will not be accepted for:

  • Minor condition differences
  • Buyer’s remorse
  • Expectation mismatches after reviewing provided images

📌 The card shown = the card you receive.
How do I request a return?

Contact us with:

  • Order details
  • Clear photos
  • Description of the issue

We will review on a case-by-case basis.

Payments

What payment methods do you accept?

(You can customize this depending on your setup)

  • Credit/Debit cards
  • Other payment options depending on platform

Contact & Support

How can I contact you?

You can reach us via:

  • Instagram DMs
  • Store contact form

We aim to reply as quickly as possible.

Final Note

At Shadow’s Cards, our goal is to create a fair, transparent, and accessible marketplace for collectors of all levels.

Protect • Collect • Trade