旅行探險墊

If you have purchased any OneTigris product from Shadow's Corner, you will receive 1 year Warranty on those items. 

Warranty covers any manufacturing defects, quality issues and if stitching becoming undone. 

Warranty does not cover

• normal wear and tear
• customized products
• incorrect product use
• product misuse

Product needs to include*:

• original packaging
• instructions
• tags 
  and be unused. 
  (*in case of defective product received)

In case of a Warranty Claim, all shipping costs are borne by the customer. 

Final decision if Claim is covered by Warranty is done by Shadow's Corner and OneTigris.

First, you need to measure your dog and get 3 key measurements (Neck/Girth/Back length). Then you can compare it with the size chart we provided in the product description. Check below video with instructions on how to measure your dog: 
https://www.youtube.com/watch?v=9adz7NP2ExI

Care Instructions for Nylon Gear 

Dirt Removal - After use, remove any visible dirt with a soft brush.

Zipper Care - Use mild soap and water and clean the zippers with a soft brush.

Stains - Use mild detergents with water, and a soft brush or sponge to wipe/scrub off stains.

Soap Residue - Use a wet towel with clean water to wipe off any soap residue.

Drying - Hang itme outdoors or in a well-ventilated area. AVOID DIRECT SUNLIGHT.

Patch Panels - Close all the panels with hook patches, and/or put your gear in a mesh laundry bag, and use the gentle cycle with regular detergent. Air dry and avoid direct sunlight. To remove dirt, one can use a shallow brush or tweezers to catch most of the debris. When clear of dirt, the panel should stick again.

It is NOT recommended to machine wash OneTigris gear. Spray it down, and use warm water if necessary. Wipe off dirt and substance with non-abrasive tools such as a toothbrush.

Regular cleaning of buckles and D-rings is also very important. After each use, take a dry cloth to wipe clean metal surfaces; should signs of material oxidation occur, use a small amount of toothpaste to gently cleanse the surface.

Free shipping available on orders over 350HKD. If threshold not met, you be charged for shipping when the goods arrive.